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TESTIMONIALS




From 30 reviews
Kenneth Low
Kenneth Low

Can't get a better flawless installation. Very professional!!!!!!

Response from business owner

Thank you so much for the review. We are glad you are so happy with the furnaces we installed for you. You were a pleasure to work with.

via Google
Clara Nieto
Clara Nieto

The R&S team solved an I issue was having for the past two years, which was an extremely loud return air blower. Now, it's pretty much silent! I'm very happy and satisfied with their work. They were on time, friendly, organized, and …

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Response from business owner

Thank you for your review! We are glad to hear the new system is so quiet

via Google
Kimberly Fulton
Kimberly Fulton

We had our Furnace replaced and they did a great job! Also Very helpful with instructions on how to use our new thermostat. We Highly recommend them!

Response from business owner

Thank you for you review! We are glad you are so happy. Hope you enjoy your new heat for a long time!

via Google
Ronald Barton
Ronald Barton

We just replaced our 38-year-old furnace with a new one from R&S Heating and Sheet Metal. We were totally satisfied with every step in the process. They are great people to work with!!!

Response from business owner

Thank you so much for your review. We are glad you are so happy with our company and your new furnace

via Google
Keith L
Keith L

I would recommend, Bobby was great! and solved a difficult heating

problem for me.

Butterfly Coast
Butterfly Coast

Excellent work and very professional!

Response from business owner

Thank you for your review! We are glad you enjoyed our service

via Google
Stuart Smith
Stuart Smith

skilled, professional, respectful, always willing to answer questions & made suggestion to improve the heating system last longer & be more effective.

Response from business owner

Thank you Stu! We appreciate your time and glad your were happy with our service

via Google
Mike McCarver
Mike McCarver

R&S replaced my furnace, did a nice job at a good price.

Response from business owner

Thank you Mike! I hope you're enjoying your new high efficiency system.

via Google
paul wylde
paul wylde

Incredible service – true experts – highly recommended

Response from business owner

Thank you Paul! We are happy you are enjoying your new high efficiency furnace. We appreciate you taking the time to give us feedback

via Google
Angela Toce
Angela Toce

Rich and his crew were wonderful! They were very professional & the work was done quickly. I will refer them to all of my family & friends.

Response from business owner

Thank you Angela! We are so glad we were able to make your home CO free!

via Google
Pamela Austin
Pamela Austin

Bob came out to today and fixed two of our problem heating systems in separate rentals plus figured out the layout of a new heating system in another. We so appreciate the timely talent and service. The crew was thorough and patient. The …

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Response from business owner

Thank you Pam! Always a pleasure doing business with you!

via Google
Barbara Berg
Barbara Berg

Thank you for your commitment to my project, from beginning to end. When I saw how terrific your front office staff were, I knew I wanted to use your services. I have been nothing but completely satisfied every step along the way.

Response from business owner

Thank you Barbara! It was a pleasure working with you as well!

via Google
Laura Tugwell
Laura Tugwell

R&S is truly the best!! I recently moved into a house to discover that the duct work of the HVAC system was thrashed. R&S came out in a timely fashion, they gave me an estimate, removed the old duct work and installed new duct work that was…

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Response from business owner

Thank you Laura! Glad you are happy with the work. It has been a pleasure working with you.

via Google
Paula Mallett
Paula Mallett

Justin Russo always gets the job done on a timely, organized, and efficient manner. He is a great problem solver- very trustworthy and dependable.

Response from business owner

Thank you Paula! We are glad you were so happy with Justin's work.

via Google
Neil Mac
Neil Mac

This week we had a heating system failure in our home. R&S Heating had a technician on our step within two hours of contacting them. Gabe was professional and obviously very knowledgeable. He realized immediately that our 20+ year-old …

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Response from business owner

Thank you Neil! It has been a pleasure working with you for all these years!

via Google
Karen Neyman
Karen Neyman

R&S installed a super high efficiency furnace for us (Bryant-well rated on consumer reports) . Because of their expertise with sheet metal, the filter change box is a work of art!... complete wiith a filter size stamped on the outside of …

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Response from business owner

Thank you Karen! We are glad you are so happy with your new Bryant high efficiency system! It was a great choice for your home!

via Google
Linda Smutz
Linda Smutz

Rich and his crew were prompt, efficient, friendly, and knowledgeable. Installing a heat pump, AC, replacing ductwork, and adding a smart thermostat all went well. The job was not an easy one but Rich and the crew did a beautiful job of …

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Response from business owner

Thank you Linda! Glad you are happy with the work. Solar is a great economical heating option with heat pumps! Thank you for trusting us with your job

via Google
Richard B
Richard B

R&S just completed the replacement of four heating and air conditioning units. We could not be more happy with the installation, the operation of the units and most important, the quality of work and workmanship R&S brings to the table. …

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Response from business owner

Thank you for your kind words. It was a pleasure working with you on this project!

via Google
Maria Penner
Maria Penner

R & S Heating and Sheet Metal installed an attic furnace in our home this

last month. We are very pleased with their work and highly recommend them. All details were handled so well, and we found them to be efficient and skilled. My husband…

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Response from business owner

Thank you! We are happy you are enjoying your new high efficiency furnace. We appreciate you taking the time to give us feedback

via Google
Robert Boerner
Robert Boerner

These guys are good, awesome job (new furnace) very fast and efficient.

Response from business owner

Thank you for taking the time to give us feedback. Hoping your family is cozy

via Google
Barbara Orr
Barbara Orr

From start to finish, excellent service. I highly recommend R & S Heating.

Response from business owner

Thanks! We enjoyed working with you!

via Google
Kim Von Berg
Kim Von Berg

We reached out to R&S Heating after we had tried numerous other companies who were telling us the vents were shot & we should just get their 6K brand new split system. We were blessed with Bobby of R&S who worked for five hours to discover…

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Response from business owner

We will pass this along to Bobby! He is amazing and we are grateful for him as well. Thanks for the kind words

via Google
Michael Lauchlan
Michael Lauchlan

Unfortunately, we did not find R&S Heating until our 4th try at a contractor to repair our furnace. The first three could not make their appointments, never returned calls, and ultimately did not make the necessary repairs to our furnace…

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Response from business owner

We are thrilled we could get you warm again! Sorry that it was a long road before you found us. We pride ourselves on customer service and meeting or extending the expectations.

via Google
Martha Cava
Martha Cava

R & S was wonderful to work with – they worked with me to find a convenient appointment time, confirmed it, and our service tech (Bobby) was very timely. Bobby was able to work in a very cramped space and successfully repair our heater! …

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Response from business owner

Bobby is the best! Thank you for kind words

via Google
Spanky
Spanky

R &S Heating and Sheet Metal was recommended to me by a neighbor and I am happy to recommend them to anyone needing any of the services they provide. I've had them do 2 jobs for me. The first was replacing rusted out downspouts. The …

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via Google
Laureen Weaver
Laureen Weaver

R&S Heating repaired the ductwork under the house and did a fanastic job! Would highly recommend them.

via Google
Jim Sleeper
Jim Sleeper

I found R&S Heating and Sheet Metal to be very responsive to my need for installing an AC Unit for my home. They did exactly what they said they would do, at the cost they quoted and in a very professional manner. I am completely satisfied…

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via Google
A R
A R

We had an exellent experience working with R and S. I can't say enough good things about Janice who runs the front office. She is attentive and prompt, easy to schedule with and pleasant to talk to. Rich the owner gave us a fair estimate …

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via Google
Bobby Olivio
Bobby Olivio

Top notch crews installs and services HVAC equipment

via Facebook
Vernessa Johnson
Vernessa Johnson

I had excellent, professional and prompt service with R&S! Richard Russo, owner, gave me options and costs, and I chose the two stage furnace. It is very quiet and efficient. He gave me a quote and that was the final cost. His employees…

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Deborah- Carmel

I was extremely happy with the service. Bobby showed up on time, quickly diagnosed the problem and made the necessary repairs. He also thoroughly cleaned one of the units which is an old floor heater. I highly recommend this vendor.

Nancy G- Pacific Grove

We recently installed a completely new heating system in our 120+ year old home in Pacific Grove.  After meeting with and receiving bids from 3 potential HVAC contractors, we selected R&S Heating and Sheet Metal.  It turns out to have been an outstanding choice!

From start to finish we were impressed with the professionalism, knowledge, skill, punctuality, and fabulous customer service provided by Rich Russo (owner) and by his entire crew.  They did everything they said they would do?and more!  When the job was completed, we were told that a portion of the work included in the estimate/bid had not been needed, and the bill was revised (downward) to reflect that change!  We would never have known if Mr. Russo had not mentioned it. Talk about integrity!

We cannot say enough about how happy we are with the work we had done and with R&S Heating.  Our home is now comfortable and we are enjoying winter in Pacific Grove.  Anyone needing HVAC work should call R&S Heating….you will be glad you did!

Roger- Pebble Beach

Rich and his crew did an outstanding job. Professional, courteous, very knowledgeable, clean work place and on time to perform work.

Cindy- Monterey

They have provided the best customer service that I have ever received. This is a family owned business. Rich Russo is the owner. I spoke with Janice, Rich’s wife, on the phone several times. His son Justin and another guy Joe Gallagher installed the system. Rich over saw everything. They first came and looked at everything and then they gave me an estimate. They gave me several options and explained my options to me with all benefits. I felt very comfortable making a choice and never felt forced to make a choice. They brought over space heaters since my heat went out until they could work me in. They explained everything they were doing and communicated very well with me. When they were finished with the job they did a terrific job cleaning up. They were respectful and polite. After the job was done, Rich gave me a binder with all the information of the unit I purchased. They told me to call with any questions. They reprogrammed the heater. I have never had this type of customer service.

Hilman in Carmel Valley

Bryant furnaceI obtained five estimates for the project. I selected R & S because of a combination of reasonable price and feeling that I would receive quality work based on my impression of Richard Russo, the owner, at the time of estimate walk through.

Richard made the estimate and advised me on the various types of furnaces available and possible improvements to the hot air ducting.

The job began on time. His lead, who also designed and fabricated the sheet metal work, and two men replacing the ducting were at all time courteous and conducted themselves in a professional manner. This was a large project but completed as promised on the third day.

It was a county permitted project, and there were no corrections requested by the county inspector during his inspection. In fact the inspector complimented Richard on the quality of Joe’s sheet metal work.

I have requested Richard to include me in his annual maintenance program. I would used him again should I require updating the heating system or any other service he offers such as rain gutter installation or other sheet metal work. – Hilman in Carmel Valley

 

Duane in Pacific Grove

Your staff did an excellent job installing my gutters. We will be giving your company an excellent review on Angie’s list. – Duane in Pacific Grove

Susan B. of Carmel

Thank  you for the great service!! I am loving the new HEAT! The work and service by Joe and Justin was excellent- so nice to have young men so nice, BUT the clean up was also excellent. Actually all of the service was GRAND…thank you and pass it on!

Best Wishes – Susan B from Carmel

Kyle in Seaside

Just wanted to say Thank you all for your hard work in getting my heater installed by Christmas. Everything is working great- it is so nice to come home to a warm house.” – Kyle in Seaside

Office: 210 Ramona Avenue Monterey, CA 93940

Mailing: PO Box 715
Pacific Grove, CA 93950

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CALL: 831-641-0508
Email: office.rsheating@gmail.com